In a job I had a long time ago in a galaxy far, far away, I was a queue manager for a large call center. My job was to make sure that calls from customers got answered in as quick a timeframe as possible with the most efficient use of people as possible.

This meant I had several metrics I had to work with, but the two big ones were:

1. Service...

So today I got into the office and was handed a laptop by my boss. It is a presentation laptop we use rarely, and we have a presentation next week, and no one remembers any of the passwords/usernames we had on this machine (XP, no domain, this is a 5 man office.)

So my boss burns a CD with 0phcrack on it and fires it up, but it fails to find a...